Job Title: Bilingual Medical Virtual Assistant — Pediatric Therapy
Position Type: Full-Time
Work Hours: 7:30 AM – 4:00 PM Eastern Time
Work Days: Monday to Friday
Salary: $6–$7 per hour, depending on experience
Job Code: VC-LT
Workplace: Remote
Preferred Candidate Location: LATAM

About the Client & Role

Our client is a pediatric therapy provider serving children and families throughout Orlando, Florida. The practice provides specialized services, including Speech Therapy, Physical Therapy, Occupational Therapy, and Applied Behavior Analysis (ABA).

They are seeking a highly organized, detail-oriented Bilingual Medical Virtual Assistant — Pediatric Therapy to support scheduling, billing, insurance coordination, patient communication, Excel-based tracking, and daily administrative operations.

This is a fast-paced role that requires fluent Spanish and English communication, strong Excel skills, excellent follow-through, attention to detail, and the ability to manage multiple responsibilities throughout the workday.

Scope of Work / Responsibilities

Patient Calls,



Scheduling & Communication
- Handle a high volume of patient calls, referrals, scheduling requests, and general inquiries.
- Schedule, confirm, reschedule, and follow up on patient appointments.
- Track patient schedules, therapist availability, cancellations, and open scheduling needs.
- Coordinate schedules between patients, therapists, and administrative staff.
- Maintain accurate records of patient calls, appointments, and communications.
- Follow up on unresolved scheduling or patient communication items.

GroupMe Parent Communication & Tracking
- Actively monitor and track parent messages through GroupMe throughout the entire workday.
- Respond to or route parent questions, scheduling requests, cancellations, and concerns appropriately.
- Ensure parent messages are acknowledged and handled in a timely manner.
- Track outstanding parent requests and follow up until resolved.
- Communicate important pa

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