We’re Hiring: Customer Care Executive

? Location: On-Site, site in downtown Monterrey, at Centro Cuauhtémoc.

? Schedule: Monday – Friday | 7:00 AM-4:00PM (DST may cause the schedule to vary)

? Salary & Benefits:

Monthly Salary: $15,000.00MXN before taxes + $1,069.00MXN in food vouchers + $220.00MXN company bonus + law and above the law benefits (minor medical plan, nutritional & psychological program once a month)

? About the Role

?Provide full customer support regarding any concern or request

?Probing to understand the root cause of the dissatisfaction to provide a tailored solution

?Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones

?Converting detractors into promoters

✅ Requirements

? Advanced English Skills/B2+





? High School Diploma

? 1 year of call center experience

? Computer & Typing Skills

⏱ Extraordinary communication skills, both written and oral, active listener. No fear on the phone and excellent written communication for crafting strategic outreach.

? Join Us

If you’re a customer service professional who thrives in a fast paced environment and enjoys helping others, we’d love to hear from you. Apply today and take the next step in your career!

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📌 Customer Care Executive (Monterrey)
🏢 Hexaware Technologies
📍 Monterrey