What this Job Entails:

The Program Analyst II is responsible for ensuring the timely and correct delivery of machines to data centers across the world. The Program Analyst will play an integral role in ensuring that services continue to run and scale along with our customers’ needs. Along with significant execution responsibilities, the Program Analyst will also participate in process sustainability and improvement initiatives, thus playing a key role in program evolution. The Analyst will need to operate on multiple levels in order to be successful; an understanding of weekly schedules and cadences will drive the execution work, but a willingness to absorb context and appreciate the nuances of builds will ensure that the organization's fleet is optimized.

Scope:
- Applies company policies and procedures to resolve a variety of issues
- Works on problems of moderate scope
- Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:




- Engage in enforcing program process and policies during execution of program analysis services
- Load program data into Machine Database (“MDB”) and execute changes to orders
- Assist in identifying accurate top-level-assembly (“TLA”) part numbers to build orders
- Support data management and analysis for any ad-hoc projects as requested
- Monitor and track status of builds, identify exceptions, respond to customer inquiries and escalations
- Validate orders and load into supply chain execution system, including filing requests for new part numbers for final rack and server assemblies
- Triage and communicate to appropriate leader any orders tracking late or customer delivery escalations
- Responds to customer inquiries for order status
- Triage and communicate to Builds Program Lead of documentation of process gaps and inefficiencies in policies or data flow related to loading builds
- Assists with orders validated and loaded into the supply chain execution system, includ

📌 Program Analyst II (México)
🏢 Astreya
📍 México