Redefine the future of customer experiences. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
While this role is open to remote candidates across Mexico, team members located within 80 kilometers of our Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Nextiva is looking for a Staff DevOps Engineer to lead the design and evolution of our platform engineering practice, with deep technical ownership of Kubernetes infrastructure.
You'll help define how engineering teams build, deploy, and operate software by establishing platform architecture, standards, and paved roads that make infrastructure easier to consume without sacrificing reliability, security, or scalability.
Own the architecture and roadmap for our multi-cluster Kubernetes platform,



including scaling, upgrades, and multi-tenancy.
Architect service mesh, networking, and ingress strategies for reliable and secure communication across services.
Define platform standards for GPU and ML workload scheduling and resource management on Kubernetes.
Partner with AI/ML teams on infrastructure requirements for training and inference workloads.
Drive capacity planning and cost optimization across Kubernetes and cloud infrastructure.
Bachelor's degree in Computer Science or a related field, or equivalent work experience.
~8+ years of DevOps, platform, or infrastructure engineering experience.
~5+ years of hands-on Kubernetes experience in production, including cluster architecture, upgrades, and multi-tenant environments.
~ Strong hands-on experience operating cloud infrastructure across AWS and Google Cloud Platform (GCP).
~ Strong Infrastructure-as-Code experience with Terraform or Pulu

📌 DevOps Engineer (Zapopan)
🏢 Nextiva
📍 Zapopan