Hearth is the AI growth system for local home improvement small businesses. We build revenue-critical software for home improvement contractors — the roofers, HVAC techs, and builders who keep America running.
Our platform helps real business owners win more jobs, protect profit margins, and manage homeowner relationships professionally so they can build generational companies for their families and communities.
We are now building the next layer: a personal AI employee for every small business in the trades focused on autonomously generating sales for America's home improvement pros. An assistant who answers every call 24/7, qualifies leads, books appointments, follows up on quotes and estimates, and helps small business owners go from missing half of their business to capturing all of it.
We've learned that our technology helps contractors grow faster, but when paired with strategic guidance, contractors win even bigger. Home improvement contractors are often taken advantage of by marketers and big banks, and while excellent craftspeople, often welcome help with business operations,



strategy, and accountability.
As such, your focus will be to identify opportunities and help implement Hearth's software within customers' operations, which includes training, accountability, and problem-solving, while serving as a trusted advisor.
You will join a team of high-performing, data-driven Customer Engagement Specialists who are creative, driven, and highly collaborative. Monitor support channels and quickly respond to inbound customer requests via phone
Manage and control numerous concurrent tasks in tandem.
Ability to customize the support experience to the needs of individual customers
You are a skilled problem solver .
Ideal: past experience with Salesforce.
Adecuado ': experience in SaaS customer service or sales
We value honesty and data. This a remote role based in Latin America
We consider for employment qualified applicants with arrest and conviction records.

📌 Phone Customer Support Specialist (Ciudad de México)
🏢 Visa Hunt
📍 Ciudad de México