Lead the global Billing Operations team
Set priorities, performance expectations, and development plans
Own billing performance and predictability across SaaS, recurring revenue, professional services, and other billing models
Manage billing accuracy, timeliness, backlog, forecasts, key metrics, and issue resolution
Partner with IT, PMO, and Quote-to-Cash stakeholders to improve billing processes and technology
Translate business requirements, increase automation, and support adoption of new capabilities
Strengthen upstream processes by improving order quality, contract interpretation, data integrity, and controls
Collaborate with Accounting, Revenue, Accounts Receivable, Collections, and Finance on financial close, AR health, issue resolution, and billing and cash forecasting
Establish and improve billing controls, policies, procedures, and governance
Drive root-cause analysis and improvements based on recurring operational and customer issues
Lead, coach, and develop the organization through change
Requirements
~11+ years' experience in billing operations, Quote-to-Cash,



finance operations, or related disciplines
~ Bachelor of Finance, Bachelor of Accounting, Bachelor of Business Administration, related degree, or equivalent experience
~6+ years' experience leading and developing teams
~ Experience across multiple geographies or functions
~ Deep knowledge of SaaS, subscription, recurring revenue, and professional services billing
~ Strong understanding of end-to-end Quote-to-Cash processes, internal controls, Accounts Receivable and billing metrics, financial close requirements, and forecasting
~ Experience leading operational transformation, process improvement, and/or billing technology implementation initiatives
~ Strong analytical, problem-solving, change leadership, and stakeholder management skills
~ Experience in general, multi-company, multi-entity, and multi-currency environments
~ Experience with Salesforce Billing, Salesforce Revenue Cloud, Zuora, or com

📌 Director of Billing Operations (Monterrey)
🏢 Jobtailor
📍 Monterrey