About the Company
FedEx Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency. Our culture fosters innovation, collaboration, and a dedication to excellence.
Join FedEx and support Sales Operations across the U.S. & Canada!
Are you passionate about
Payroll, problem-solving, and providing exceptional support to employees
? Do you enjoy investigating issues, finding solutions, and working with different teams in a fast-paced environment? This opportunity is for you!
We're looking for a
Payroll Back Office Representative
to join our
Payroll Support Team
, where you'll play a key role in supporting
FedEx employees
by managing payroll-related tickets, investigating issues, providing timely solutions, and ensuring a positive employee experience.
What you'll do:
✅
Manage and resolve payroll-related tickets
submitted by internal FedEx employees.
✅ Investigate payroll inquiries related to
paychecks, deductions, taxes, timekeeping, benefits, and other payroll matters
.
✅ Provide accurate and timely
solutions and guidance
to employees regarding their payroll concerns.
✅ Partner with
Payroll, HR, Benefits, Timekeeping, and other cross-functional teams
to resolve complex cases.
✅ Research issues, identify root causes, and follow up to ensure successful resolution.




✅ Maintain accurate documentation and case records while ensuring compliance with payroll policies and procedures.
✅ Manage multiple tickets and priorities in a
fast-paced, service-oriented environment
.
✅ Identify recurring issues and recommend
process improvements
to enhance the employee experience.
What we're looking for:
✔️ 2+ years of experience in
Payroll, Payroll Support, HR Operations, Employee Services, Customer Service, or a related field
.
✔️ Strong
analytical and problem-solving skills
.
✔️ Experience handling
tickets, cases, inquiries, or employee requests
is highly desirable.
✔️ Excellent written and verbal communication skills.
✔️ Strong customer service mindset and ability to provide solutions with a high level of professionalism.
✔️ Ability to work with multiple teams and manage competing priorities.
✔️ Proficiency in
Microsoft Office
, especially Excel.
✔️
Advanced English (spoken and written). C1 C2
✔️ High School diploma required;
Bachelor's degree is a plus.
CDMX, Hybrid model in Reforma (is not remote)
Equal Opportunity Statement
FedEx Express is committed to diversity and inclusivity in the workplace, ensuring equal opportunity for all employees and applicants.

📌 Customer Service Call Center (Xico)
🏢 Federal Express
📍 Xico