Description:
Role summary
Coordinate and execute the release lifecycle across apps and infrastructure: prep change tickets, manage the release calendar, align stakeholders, track KPIs, and support go-live and post-release follow-ups in a regulated environment. You'll blend process rigor with hands-on coordination, reporting, and crisp communication.
Key responsibilities:
Plan & coordinate releases: Maintain the release calendar, collect deployment/runbook details, identify dependencies, and align with change windows and gates in partnership with all stakeholders.
Cross-functional orchestration: Facilitate across infra, app/dev, QA, SRE, and business teams; assess business impact and escalate when needed.
Release readiness: Verify environment/pre-reqs, data refreshes, and validations with delivery teams ahead of cutover.
Communications & release notes: Translate technical details into clear stakeholder updates before, during, and after releases.
KPIs & reporting: Track and publish release/change metrics (e.g., success rate, % incidents caused by change, etc), analyze trends, and flag risks.
Change quality & controls: Ensure changes are executed safely, validated, and fully understood; align to ITSM practices and Regulatory requirements.
Go-live support: Coordinate checkpoints/approvals, monitor progress, manage comms/bridges, and document outcomes.
Post-release:



Capture incidents/lessons learned and drive follow-ups into the next cycle.
Works cross functionally: to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter.
Works to remove roadblocks that prevent operations from working most effectively.
Monitors, analyzes and recommends solutions to performance problems with enterprise business applications.
Location:
Fully remote position in Mexico
Duration:
Contract confirmed until April ****, possibility of extensions to follow
Must-Have Requirements:
Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field. - Required.
5 years of experience in Release/Change Management, IT Operations, or PMO within complex and highly regulated environments (financial/banking services a plus).
Bilingual in English/Spanish is a must
Familiarity with industry Change & Release Management best practices.
ServiceNow experience (Change & Release Modules)
MS Tools (MS Office, Power BI)
Nice-to-Haves:
ServiceNow EXPERT
Jira/MS Planner
GitHub, GitLab, Jenkins, APIs pipelines
Sharepoint
ITIL Foundation Certification
Interview Process:
1-3 rounds to hire

📌 Release Management Specialist (México)
🏢 IFIT Solutions
📍 México