To be successful in this role you will need the following:Provides technical and operational support to users and organizational systems, ensuring the proper functioning and continuity of IT services.
Provides timely assistance and follow-up on incidents and service requests, trobleshooting issues related to hardware, software, connectivity, and applications.
Collaborates with internal teams and external vendors to ensure efficient resolution of technical issues and a positive user experience.Key Responsibilities:- Provide technical support to users both onsite and remotely.
- Receive, diagnose, and follow up on IT incidents and service requests.
- Troubleshoot hardware, software, network, peripheral, and connectivity issues.
- Install, configure, maintain, and update computers, applications, and IT systems.
- Manage and follow up on user accounts, access, and permissions.
- Document incidents, solutions, and technical procedures.
- Escalate complex issues to specialized teams or external vendors when required.




- Provide IT support during the implementation of new systems, equipment, and projects.
- Ensure compliance with information security policies and procedures.
- Maintain effective communication with users and provide customer-focused support.
- Support preventive and corrective maintenance activities for IT equipment and infrastructure.
- Participate in continuous improvement initiatives to optimize IT processes and services.Qualifications and Competencies- Server & Infrastructure Management- Database Administration- Full Stack developer- knowledge Linux- Enterprise Application Integration- Intermediate EnglishEducation, Licenses, Certifications:Bachelor's degree in Systems Engineering, Computer Engineering, Networking, Infrastructure, or a related field.Job Systems/Information TechnologyOrganization Cummins Inc.Role Category On-site with FlexibilityJob Type OfficeReqID *******Relocation Package Yes100% On-Site No#J-*****-Ljbffr

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