Description - Do you want to shape how millions of customers experience service and repair?
Every year, our Service Supply Chain ships 9+ million spare parts and manages 650,000+ device repairs globally.
Behind every delivery is a customer expecting fast, reliable service, and a planning system that must get it right.
We are transforming how service supply chains operate: becoming more digital and predictive, with a strong focus on circularity and sustainability.
As a Planning COE Solution Architect, you will help define the direction of this transformation, shaping best-in-class Supply Chain planning, end-to-end processes and integrated solutions across the global Service Supply Chain.
You will connect business strategy, processes, data, and technology, enabling executive decisions and influencing the evolution of our ERP, planning processes and planning ecosystem.Job Scope/summaryThe role is responsible for defining global planning process standards, solution principles, and target operating models across the Service Supply Chain Planning COE.
The position operates at organizational level in highly complex and ambiguous environments, combining deep supply chain planning process design expertise, strong analytical capabilities, and ERP/planning ecosystem knowledge.The Role CombinesSupply Chain process design expertise and solution leadership, defining integral standards and scalable operating models.Executive decision enablement, structuring complex choices and building cross-organizational alignment.ERP and planning ecosystem strategy, connecting business processes, data, technology, and partner capabilities.The role partners with senior stakeholders across Supply Chain, IT, Data, and external technology providers to shape strategic direction, clarify priorities, and translate business needs into integrated transformation roadmaps.
In addition,



the role strengthens COE capability by coaching junior colleagues and establishing global practices.Job Specifics/responsibilitiesProcess Design / Transformation LeadershipDefine the strategic direction and target operating model for best-in-class planning processes across the global Service Supply ChainLead complex, cross-organizational transformation initiatives involving multiple processes, data, and technology dependenciesTranslate business strategy into global process, capability, data, and technology roadmapsStructure ambiguity and define clear priorities, decision frameworks, and transformation choicesPre-align senior stakeholders and executives to enable timely and effective decision-makingDrive alignment across Supply Chain, IT, Data, and partners on global standards, investments, and roadmap prioritiesSupport executive decisions through analytical rigor and clear recommendationsDefine governance frameworks and anticipate systemic risks and dependenciesEnsure delivery of sustainable business outcomes across service, inventory, and costProcess OwnershipOwn global planning processes and define standards and operating principles across the organizationDefine the continuous improvement strategy for global planning processesShape end-to-end integration across planning domains, data flows, organizational boundaries, and ERP/planning platformsEstablish global process standards, business rules, KPIs, decision rights,



and adoption requirementsAlign process KPIs with business strategy and use insights to drive transformation prioritiesBenchmark and shape solutions toward scalable, integrated, and best-in-class process designAct as a recognized authority for supply chain planning processes and business solution architectureInfluence the broader planning ecosystem, partnering with IT and vendors to shape product strategy and capability roadmapsKey Deliverables/accountabilitiesDefinition of global planning process strategy, standards, and target operating modelsDelivery of transformation initiatives with global and long-term strategic impactExecutive alignment on complex process, data, technology, and investment decisionsDesigning of planning processes across the Service Supply Chain ecosystemERP and planning roadmaps aligned with business strategy and target process architectureSustainable improvement of service, inventory, cost, and operational performanceDevelopment of Planning COE capability, global practices, and talent pipelineEducation (degree) And Professional Experience RequiredBachelor or Master degree in Supply Chain, Business, Engineering, Information Systems, or related field.
Typically 12+ years of experience in supply chain planning, process architecture, solution design, or enterprise transformation, including:Definition of global supply chain planning processes, standards, or operating modelsLeadership of complex, cross-organizational transformation initiativesExecutive decision enablement and senior stakeholder alignmentEnd-to-end solution design spanning business processes, data, ERP, and advanced planning toolsInfluence over IT, product, or vendor roadmaps based on business strategy and valueLevel suitability will be determined by scope of impact, complexity, decision#J-*****-Ljbffr

📌 Principal Supply Chain Planning Process Design (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque