About the Role We are hiring a Senior Customer Support Manager to oversee day-to-day workflows, manage complex cross-functional initiatives, and ensure we deliver exceptional experiences to our customers within a fast-growing international luxury watch marketplace.
This is a senior-level leadership role intended for a customer support expert with a proven track record managing operations and leading teams in fast-paced environments.
You will own the day-to-day performance of the support team, resolve high-priority escalations, and partner closely with pending fulfillment, product, and sales to keep workflows efficient and consistent with company goals.
While prior experience in the luxury or watch space is preferred, it's not required.
What matters most is deep expertise in customer support operations, strong team leadership, and the ability to drive results in a fast-paced, scaling environment.
Key Responsibilities Operational Management

📌 Sr Customer Support Manager (Xico)
🏢 ILNIA Soluciones S.A. de
📍 Xico