Associate director, Application Managed Services (EHR-AMS)

About Impact Advisors Mexico

At Impact Advisors Mexico, we turn passion for healthcare into lasting careers. As part of the Impact Advisors network in the U.S., we partner with leading hospitals and healthcare organizations to improve clinical, financial, and operational outcomes.

Our culture is people-first, inclusive, and growth-driven. We invest in our Winners through learning, collaboration, mentorship, and meaningful career opportunities. Together, we deliver solutions that make a Positive Impact in healthcare.

Your Path to a High-Impact Healthcare Career

As an Associate Director within EHR Application Managed Services (EHR-AMS), you will help build and scale Impact Advisors' nearshore application capabilities in Mexico. This leadership role requires deep expertise managing Epic applications, experience managing high-performing teams, and the ability to partner closely with U.S.-based healthcare technology leaders and clients.

You will provide operational leadership, technical guidance,



and team development across a growing portfolio of application managed services engagements. Working closely with U.S.-based leadership, you will help establish delivery standards, expand organizational capabilities, develop future leaders, and ensure strong client outcomes.

This role is adecuado for an experienced healthcare technology leader who understands both Epic application support operations and the leadership required to build scalable, high-performing teams.

What You'll DoDelivery Leadership

· Provide leadership across Epic application and managed services engagements.

· Develop and maintain operational processes, service delivery standards, and quality expectations.

· Ensure consistent execution of incident management, service request fulfillment, application maintenance according to ITIL standards

· Ensure consistent execution of enhancement, optimization, and project activities according to Agile st

📌 Associate director, Application Managed Services (Benito Juárez)
🏢 Impact Advisors Mexico
📍 Benito Juárez