Supervisor Service DeliveryApply: Hybrid: Monterrey, Actual Leon Mexico: Full time: Posted Today: R49242C.H. Robinson is looking for a Supervisor Service Delivery in Monterrey to lead a team supporting Freight Pay operations across multiple logistics accounts. In this role, you will have a direct impact on customer satisfaction, carrier payments, operational performance, and the continuous improvement of transportation processes within our logistics organization.As a Supervisor Service Delivery, you will lead a team of logistics professionals responsible for resolving invoice and freight payment issues, managing escalations, improving processes, and ensuring service excellence across a diverse portfolio of transportation accounts. You will collaborate closely with Service Delivery, Customer Success, Implementation, and Operations teams while driving standardization, troubleshooting complex challenges, and developing team capabilities in a fast-paced environment.If you are an experienced logistics leader who thrives on problem-solving, process improvement,



and leading high-performing teams, we encourage you to apply and help shape the future of Freight Pay operations at C.H. Robinson.At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consist of, but are not limited to, the following:* Outline and communicate employee role accountabilities and expectations and prioritize and delegate work. Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved* Conduct regular check-ins and annual performance management routines. Support the

📌 Supervisor Service Delivery (Monterrey)
🏢 C. H. Robinson Worldwide
📍 Monterrey