BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey Tomorrow can’t wait, let’s shape it together

British American Tobacco Mexico has an exciting opportunity for a SAP Basis Service Manager in Monterrey

This role is responsible for ensuring stable support operations and service delivery of the Global Enterprise Platforms within a DevOps environment. This manager role supports daily service operations in the Americas region and works alongside BAT’s key strategic suppliers in ensuring high quality provision of various services to BAT (e.g. application support, network, hosting, etc.). This role supports the Senior Service Manager as an escalation point for the region for Integral Enterprise Platforms and interacts with many different stakeholders in IT, across the functions and BAT end market teams as well.

Your key responsibilities will include:
- Manage day to day (BAU)



service operations for Global Enterprise Platforms in Americas region. This includes but not limited to:
- Incident management and triaging
- Major incident management
- System Monitoring & Automation to improve efficiencies of IT Operations
- Continuous Improvement & Problem Management – delivering permanent fixes.
- Security & Compliance (including Sox)
- Work closely with the global service lines and regional SLMs on operational issues & escalations
- Ensure alignment to agreed BAT global Target Operating Model (TOM) processes, and standardised ITIL IT Service Management processes.
- Ensure effective evaluation of business risks and issues related to operational incidents. Implement appropriate risk management processes and take appropriate and timely actions.
- Ensure the appropriate quality control processes (e.g. SOx, audits) are in place and adhered to.
- Stakeholder engagement & management across various levels w

📌 SAP Basis Service Manager (Monterrey)
🏢 The British American Tobacco Group
📍 Monterrey