Job Summary

Are you passionate about delivering exceptional customer service while supporting one of IFF’s most strategic global customer partnerships and helping drive business success through outstanding commercial execution?

IFF is a general leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise, and a mindful approach to fragrance design.

The role is based in Tlalnepantla, Estado de México (on-site role with the possibility of one work-from-home day per week) . Be part of a customer-focused, collaborative, and solutions-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
- Manage customer and internal requests related to product samples, quotations, technical documentation, and commercial support activities
- Coordinate with Sales, Regulatory, Customer Service, Laboratory, Supply Chain,



and other cross-functional teams to ensure timely request fulfillment
- Support the sales team in maintaining customer portfolios, commercial information, and account-related records
- Track and follow up on sample requests, quotations, and customer inquiries to ensure high levels of responsiveness and service
- Maintain accurate records, databases, and reporting tools to support commercial activities and business decisions
- Assist in preparing customer presentations, reports, and commercial documentation when required
- Ensure data accuracy and compliance with internal procedures and business processes
- Analyze customer requests and prioritize activities based on business needs and commercial objectives
- Contribute to continuous improvement initiatives focused on customer experience, process efficiency, and service excellence
What Makes You the Right Fit
- Bachelor’s degree in Business

📌 Sales Support Specialist (Tlalnepantla de Baz)
🏢 Iff
📍 Tlalnepantla de Baz