Bilingual Premium Travel Services Agent

Hybrid – Mexico City

Location: Mexico City, CDMX
Work Model: Hybrid
Employment Type: Full-time
Schedule: Rotating shifts, including nights, weekends, and holidays as operationally required
Total Monthly Compensation: Up to MXN $34,290
Training: Paid onboarding and training provided
Start Date: To be confirmed

Position Overview

We are seeking an experienced bilingual travel-services professional to support premium U.S.-based customers in a high-volume international travel environment.

In this role, you will create and service domestic and international travel reservations, design personalized itineraries, resolve time-sensitive travel issues, and deliver the elevated service expected by premium travelers. The idóneo candidate communicates naturally in English and Spanish, remains composed when plans change, and combines hospitality, accuracy, ownership, and sound judgment in every interaction.

Key Responsibilities

• Deliver exceptional service through high-volume inbound customer calls.




• Create and manage domestic and international reservations for flights, hotels, and car rentals.
• Design personalized itineraries based on customer preferences, priorities, and travel needs.
• Explain travel options, benefits, policies, and premium services clearly and accurately.
• Process booking changes, cancellations, and service requests with attention to detail.
• Resolve travel disruptions and customer concerns with empathy, urgency, and ownership.
• Navigate multiple booking, customer-service, and account systems simultaneously.
• Protect confidential customer, payment, and travel information.
• Follow all applicable quality, security, compliance, and servicing procedures.
• Meet established performance expectations for quality, productivity, customer satisfaction, accuracy, and schedule adherence.

Required Qualifications

• Advanced spoken and written English and Spanish.
• High school diploma or equivalent.
• Professional expe

📌 Bilingual Premium Travel Services Agent | Hybrid – Mexico City (Ciudad de México)
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