Overview

CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a integral community that values your ideas and empowers you to make an impact, on your career and on the world around you.
Responsibilities

The Opportunity

Lead the SFA NA and LATAM program part of TS&EP; as Operation Lead

Your Impact

As Operations Lead - Global Commercial & Consumer Apps your scope would consist of:

People Leadership:




- Reports directly to the Director of Global Consumer & Commercial apps
- Manage and Mentor a team of application support analysts
- Coordinate team activities based on priority and urgency and drive a productive ways of working across functional area.
- Provide advanced technical support for complex application issues & root cause analysis.
- Act as 1st layer of escalation to support CSMs and Sustain analysts
- Escalate issues to & from external Capability & Sector Deployment teams, as necessary.
- Identify opportunities for process improvements and work with team to implement changes to enhance efficiency and customer satisfaction.
- Stay updated on industry trends and advancements in application support technologies.

E2E Service Management & SLAs:
- Review the service reports in accordance with SLA agreements partnering with the CSM
- Drive standard support processes and best practices to enhance service quality partnering with external Capability te

📌 Application Sustain and Operations Lead (Miguel Hidalgo)
🏢 PEPSICO
📍 Miguel Hidalgo