What Makes Us, Us
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we're saying, keep reading

WHY THIS ROLE IS IMPORTANT TO US
The Customer Support Consultant, at the IC3 grade, is responsible for providing day-to-day support to our clients, ensuring that service requests are handled efficiently and issues are resolved in a timely manner. This role involves assisting clients with technical and service-related inquiries, resolving issues,



and collaborating with senior team members to ensure effective service delivery.

You will play a key role in maintaining high levels of client satisfaction by ensuring that all support activities meet both client and business requirements. This is a great opportunity to build your career and gain experience across a variety of disciplines in a fast-growing, international company with significant growth potential. If you want to contribute to our development in a professional environment - grow with us

What You Will Be Responsible For
- Assist in the resolution of client service requests, ensuring that all issues are addressed in a timely manner
- Resolve common client issues and provide basic technical support for SimCorp products and services
- Coordinate with internal teams, including technical support, product management, and customer success, to ensure the efficient delivery of service
- Ensure that all service requests are logged ac

📌 Global Support (Ciudad de México)
🏢 Simcorp
📍 Ciudad de México