About the Job

GlobalLogic Family

Join a diverse team of talented professionals in an open and collaborative environment, working at the forefront of digital transformation. As a
Technical Writer
you will be responsible for developing technical documentation for the administrators and end users.

Requirements
- 3+ years of technical writing experience in a fast-paced commercial software enterprise environment.
- Strong knowledge of MadCap Flare, and/or other professional authoring tool(s) for single-source authoring and online help development.
- Experience in documenting SaaS products and technologies.
- Knowledge of technologies and concepts related to Imprivata’s products and customers, such as endpoint security, desktop authentication, desktop virtualization, application single sign-on, APIs, etc.
- Ability to manage and prioritize multiple projects with independent release schedules.
- Demonstrated success independently owning and completing documentation projects while under tight deadlines.




- Demonstrated ability to clearly communicate complex technical concepts to both technical and non-technical audiences.
- Excellent project management, communication, organization, analytical, and problem solving skills.
- Experience with Confluence, Salesforce Knowledge, or a similar content management system.
- Working knowledge of HTML, XML, and CSS; ability to troubleshoot and resolve code issues independently.
- Advanced English skills (mandatory).

Job Responsibilities
- Independently research, plan, and author documentation deliverables ranging in complexity from new end-to-end implementation guides to updating existing documentation.
- Produce concise, clear, and accurate documentation that meets customer objectives, documentation style guidelines, and release deadlines.
- Leverage strong SAAS experience to become an SME in multiple product areas and own technical documentation for those areas. Collaborate with product managers, user experience designers, engineer

📌 Technical Writer (Guadalajara)
🏢 GlobalLogic
📍 Guadalajara