At Atmus, employees are seen first as people and then as colleagues. We give you the freedom and flexibility to do what you do best and make an impact. Work alongside today’s most innovative thinkers and help shape the future with Atmus.

We are looking for a talented
Regional IT Service Leader -Sr
to join our team, specializing in IT for Atmus Filtration Technologies, S.L.P.

Job description:
Responsible for the management, operations, delivery, and support of defined IT applications and/or infrastructure services; directs and coordinates the efforts of people to accomplish goals and objectives using available resources.

Key Responsibilities

• Contributes to the delivery and support of specific IT services.

• Supports the development and maintenance of services and ensures that tools and resources are capable and available (i.e. IT Service Catalog, Asset Management system)

• Generates and reports service delivery metrics and drives standards across regions and locations (i.e. Scorecards, Service Level Agreement (SLAs) and Customer Satisfaction or Net Promoter Scoring).





• Acts as a point of contact for customers for service-related inquiries and maintains relationships with key customers and suppliers.

• Is familiar with SLA / Operational Level Agreements between other IT Services Provided.

• Encourages root cause analysis using the formal problem-solving approach for recurring issues.

• Champions the use of Six Sigma to reduce costs and improve processes. Identifies opportunities for service improvements, discuss with the customer and raise the request for change for assessment if appropriate

• Maintains the accuracy of service related standards, procedures and work instructions in a knowledge management system.

• Able to support the Service Owner when needed.

• Champions the use of ITIL Standards for IT Service Deliverables

To succeed in this role, you need to have:

Experience

• Intermediate level of relevant work experience required. 3-5 years of ex

📌 Regional IT Service Leader (San Luis Potosí)
🏢 Atmus Filtration Technologies
📍 San Luis Potosí