On behalf of one of our key partners, RED has now a new opportunity for a Senior Application Support Specialist to start ASAP on a B2B 12+ months contract, hybrid, English writing and speaking.
- Experience with L2 Application Support
- Start ASAP
- 12 months B2B contract possibility of an extension or conversion to be permanent employee after that time.
- Hybrid 3 days on-site in Mexico City 2 remote, full time 5 days per week 8 hours per day
- Fluent in English, both written and spoken.

Profile
:
- Role: L2 Application Support with past experience related to cloud
- Future Growth: Opportunity to progress to an L3 role in the future (i.e. Site Reliability Engineer).
- Key Technologies: Java, Spring Boot, Kubernetes, MongoDB, Kafka.
- Cloud Experience: Azure, AWS, or GCP experience is highly preferred.
- Kafka: Understand what is that
- Profile Sought: Technical specialist rather than a traditional call center or service desk profile.
- Collaboration:



Close cooperation with the L3 Engineering Team (Development, SRE, DevOps and infrastructure teams).
- Observability & Monitoring:
- Experience with monitoring and alerting solutions.
- Knowledge of Elastic, Splunk, Dynatrace, or New Relic is valuable.
- Good understanding of observability concepts and best practices.
- Engagement Model: Long-term consultant role with a potential conversion to a permanent employee.
- Location: Candidates located in Mexico City only.
- Key Competency: Strong troubleshooting and problem-solving skills.
- Mindset: Looking for proactive individuals focused on continuous improvement and system reliability rather than reactive support only.

If you are interested, please contact Adriana Gomez on [email protected] or apply here

📌 SeniorApplication Support Specialist (Ciudad de México)
🏢 RED Global
📍 Ciudad de México