Qualifications
- Strong Application Support skills, including incident management and user assistance
- Technical Support capabilities, with familiarity in software environments, basic networking, or databases
- Analytical Skills for diagnosing issues, interpreting logs, and identifying root causes
- Troubleshooting abilities to systematically resolve functional and technical problems
- Clear Communication skills for interacting with users, documenting issues, and collaborating with technical teams
- Experience with ticketing or service management tools (e.g., Jira, ServiceNow, Zendesk) is beneficial
- Understanding of ITIL or similar support frameworks is a plus
- Ability to work independently in a remote setting, manage priorities, and meet response and resolution timelines
- Relevant education in Computer Science, Information Technology, or equivalent practical experience
- Proficiency in English; knowledge of Spanish or other languages is an advantage

📌 Application Support Specialist (Santiago de Querétaro)
🏢 BULLS SYSTEM
📍 Santiago de Querétaro