JOB DESCRIPTION

Insight General is looking for a Trilingual Payroll Technician Specialist to join a large HCM client in Mexico. In this role, you will be supporting payroll-related customer inquiries and provide first-level support via email and phone, responding to payroll process and system integration questions, gathering required information, and coordinating with the payroll vendor to resolve inquiries. This position does not calculate or process payroll; instead, it focuses on customer service, investigation, communication, and follow‑through. Strong communication skills, professionalism, and the ability to manage client expectations are essential to succeed in this role. We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

REQUIRED SKILLS AND EXPERIENCE

-Experience in a customer service, client support, or service desk–type role

-Fluency in English, Spanish, and Portuguese (written and verbal)

-Strong customer service skills,



including the ability to communicate clearly when answers are not immediately available

-Experience conducting first-level investigation of client inquiries and escalating or coordinating as needed

-Ability to work as an intermediary between clients and third-party vendors

-Strong written communication skills for professional client-facing email correspondence

-Computer proficiency with Microsoft Office Suite (Outlook, Excel, Word)

-Strong organizational skills and ability to manage multiple requests at once

NICE TO HAVE SKILLS AND EXPERIENCE

-Payroll experience/exposure to payroll processes (Mexico and/or LATAM preferred, but not required)

-Experience supporting HR, payroll, or HCM systems in a client-facing environment

-Experience working in a managed services environment

-Exposure to payroll integrations or vendor-based payroll models

-Experience supporting enterprise or multinational clients

This role is vacant due to a new opening w

📌 Payroll Technician (México)
🏢 Insight Global
📍 México