Job Description JOB OPPORTUNITY | CUSTOMER SERVICES MANAGER COMPANY: Amentum LOCATION: Diego Garcia, British Indian Ocean Territory (BIOT) PROGRAM: U.S. Navy Program WORK ENVIRONMENT: Remote Overseas / Multinational Workforce ABOUT AMENTUMAmentum is a integral leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address significant and complex challenges in science, security, and sustainability.Amentum is committed to safety, collaboration, employee well-being, and delivering high-quality solutions that drive progress. ABOUT THE ROLEAmentum is seeking a Customer Services Manager to support a unique U.S. Navy program on the island of Diego Garcia.The Customer Services Manager will be responsible for delivering exceptional customer service by responding to customer requests, resolving complaints and inquiries, providing accurate information, and fostering a positive customer experience. KEY RESPONSIBILITIES Respond promptly and effectively to customer requests, providing accurate information, guidance,



and timely status updates. Manage customer inquiries received through walk-ins, phone calls, faxes, emails, and other communication channels. Maintain a professional, courteous, and customer-focused approach when handling inquiries and concerns. Investigate and resolve customer complaints, concerns, and inquiries efficiently while aiming for the highest level of customer satisfaction. Maintain accurate records of customer interactions, inquiries, complaints, and resolutions in accordance with organizational procedures. Develop, implement, and maintain customer service standards aligned with Amentum and U.S. Navy requirements. Serve as the primary point of contact for customer relations and facilitate effective communication between customers and relevant departments. Train, support, and mentor staff on customer service skills, procedures, and best practices. Identify recurring customer service issues and recomm

📌 Customer Services Manager (Nuevo León)
🏢 PetroPal
📍 Nuevo León