16 sep
|
INVEX
|
Estado de México
16 sep
INVEX
Estado de México
Invex is seeking an experienced Deputy Director of Training & Quality Assurance to oversee a dynamic Call Center. The role focuses on onboarding, ongoing development, coaching, and robust QA programs to lift customer satisfaction, agent performance, and compliance.
You will shape training content with Operations, Product, and HR, ensuring readiness and measurable improvements. Responsibilities include designing certifications, implementing new training and QA processes, and partnering with
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📌 Director of Training (Estado de México)
🏢 INVEX
📍 Estado de México