16 sep
|
Apex Systems
|
Santiago de Querétaro
16 sep
Apex Systems
Santiago de Querétaro
Everforth Apex in Querétaro seeks an experienced Service Operations Manager to lead the Service Desk, drive service improvements, and ensure high-quality IT support.
You will manage daily operations, escalations, staffing, and KPI tracking while collaborating with cross-functional teams to meet SLAs and customer expectations.
This role requires strong ITSM knowledge, leadership, and English communication skills in a fast-paced, integral environment.
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📌 Service Desk Lead — IT Operations & Excellence (Santiago de Querétaro)
🏢 Apex Systems
📍 Santiago de Querétaro