16 sep
|
Schneider Electric
|
Monterrey
16 sep
Schneider Electric
Monterrey
Join our IT Support Center as a Senior Assistant and become the trusted resource our customers rely on. If you love solving problems, delivering great service, and making technology work seamlessly for others, this role is for you. What will you do? Monitor Application Issues. Provide guidance to Internal and External users with processes through the different channels. Monitor the different contact channels. Resolve application issues. Solve Incidents and Service requests on a daily basis. Create reports and dashboard for users and support team. Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles Achieve the defined goals defined in the KPIs, team & company goals. Perform Non-Regression Testing for the New releases of the applications. Attend team activities, meetings, KT, etc.
📌 Senior Assistant I, IT Support Center (Monterrey)
🏢 Schneider Electric
📍 Monterrey