siemens xcelerator is one of the largest industrial software portfolios in the world. Thousands of manufacturers, automotive companies, aerospace firms and medical-device makers run their product lifecycle on it. Selling the software is the easy part. Making sure customers use it, get value from it, and grow with it, that is where retention and expansion are won or lost.

that is the job. You will be the person who turns product-usage data, health signals and ai-generated insights into a clear story that customers and sales leaders act on. You sit between the account team and the customer's business leaders, and you are trusted by both.

this is a newly built function with executive sponsorship and a mandate to scale. You would be joining early enough to shape how it works.

what you will do

- be the adoption expert for a country. own the adoption picture across a portfolio of enterprise and mid-market accounts in your assigned country. Know which customers are thriving, which are stalling, and why, before anyone asks.
- turn data into decisions. work with usage analytics, customer health index data and ai-driven signals to spot risk and expansion opportunities early. Then translate them into recommendations that sales leaders, account executives, technical account managers and renewal specialists can act on.
- lead customer conversations that matter . Run onboarding kick-offs, adoption planning sessions and executive business reviews. Co-author customer success plans with account teams. Present to customer directors and vps, experience of working with c-suite is a great advantage.
- be a standing voice in country sales cadences. bring the health index, renewal risk signals and adoption insights into weekly and monthly country reviews. Over time, the sales team should be pulling you in,



not the other way around.
- drive change, not just reporting . Help customers through the human side of adopting new technology: stakeholder alignment, governance, enablement, and change management. Automation can generate a plan; you make it happen.
- build the playbook. this function is young. Your ideas on engagement models, insight formats and scaled enablement will shape how a integral team of advisors operates.

who does well here

- customer success or account management background. 4–8 years in saas customer success, technical account management, solution consulting or enterprise saas, ideally with b2b enterprise customers. Renewals or expansion exposure is a plus.
- comfortable with data. you can read a usage dashboard, build a view in excel or tableau/power bi, and explain what the numbers mean to someone who doesn't care about the numbers. You don't need to be a data scientist; you need to be curious and rigorous.
- technically adaptable. you may not have used plm, cad or simulation software before, but you learn technology fast, are comfortable talking with engineers, and are already using ai tools in your own work.
- a strong presenter. you must run executive business reviews or equivalent and can hold a room of senior stakeholders. Business storytelling turning analysis into a narrative with a recommendation, is a core skill for this role.
- excellent english. fluent,



articulate, polished in both writing and speaking. You will present to global stakeholders and customer leadership every week. [spanish & portuguese will be added advantage]
- influence without authority. you are effective with people who don't report to you: sales, presales, support, analytics, and you can get busy account teams to act on your recommendations.
- ownership mindset. you would rather build a process than wait for one.

what you will gain

- deep exposure to how industrial software is adopted at global manufacturers, a domain that is hard to enter and highly valued.
- hands-on work with ai-driven customer intelligence: health scoring, predictive risk models and adoption analytics at scale.
- direct visibility to country sales leadership and senior executives.
- a clear path toward senior adoption, value-engineering, revenue-operations or customer-success-leadership roles as the function grows.
- siemens' hybrid working model, learning budget, and the stability of a global market leader.

how success is measured

- adoption rate and customer health index improvement across your country's accounts
- quality and impact of insights, measured by how often sales acts on them
- onboarding outcomes and time-to-value for new customers
- contribution to retention and expansion in the accounts you support
- trust and satisfaction from customers and internal partners

tools you will use

- salesforce, certinia, tableau/ powerbi, usage analytics, microsoft 365, co-pilot or any ai tool and ai assistants for analysis and preparation. Experience with any of these is helpful, none is mandatory.

siemens software. transform the everyday

#li-plm

#li-hybrid

#swsaas

📌 Customer adoption consultant (México)
🏢 Sin nombre
📍 México