at intugo, we partner with a foreign company specializing in healthcare revenue cycle management (rcm) and technology-enabled patient services. We are currently seeking a contact center specialist who will serve as the first point of contact for patients and customers, providing professional support, coordinating appointments, resolving inquiries, and helping deliver a positive patient experience.

key responsibilities

- answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.
- schedule, reschedule, and cancel patient appointments.
- provide accurate information regarding healthcare services, providers, locations, and procedures.
- verify patient demographics, insurance information, and registration details.




- meet performance expectations for quality, productivity, attendance, and service levels.

requirements

- bachelor's degree
- strong verbal and written communication skills.
- strong problem-solving skills and a customer-focused mindset.
- previous experience in customer service, contact centers, healthcare, or patient access.

compensation & benefits

- monthly salary: $19,500 mxn
- payment: weekly.
- legal benefits.
- 30 days of christmas bonus.
- food vouchers.
- private medical insurance.

position details

- employment type: full-time
- location: guadalajara

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📌 Customer service (Villahermosa)
🏢 Intugo
📍 Villahermosa