Residential Maintenance Manager

Location: Remote (U. S. Time Zones), Mexico City

Compensation: 2,500-3,200 USD

Industry: Real Estate / Luxury Residential Management

Schedule: Full-time, Monday-Friday

About The Company

A private investment fund that owns and manages a portfolio of exceptional luxury homes worldwide. The firm focuses on delivering high-quality experiences for residents and investors while maintaining long-term asset value through careful maintenance, renovation, and operational oversight.

Role Overview

The Residential Maintenance Manager (RMM) will oversee the maintenance, repair, and renovation needs of 20+ luxury residential properties. This includes project managing new acquisitions and construction, coordinating vendors, and implementing systematic processes to ensure properties meet operational and investor standards. The RMM will build a knowledge base of properties to streamline ongoing maintenance and care, ensuring the best experience for residents and investors.

Key Responsibilities Core Responsibilities Project management of maintenance, renovations, and on-site operations Vendor management and budgeting for services and projects Solve repair and maintenance issues across mechanical, electrical, plumbing, HVAC, home automation, pool/spa, and security systems Thrive in integral, high-ambiguity environments with shifting priorities Prioritize tasks to meet tight deadlines and maintain high attention to detail Communicate effectively with asset managers, local hosts,



and vendors Lead and coordinate teams to resolve problems efficiently Travel as required for property inspections or project oversight Implement robust routine residence inspections and preventative maintenance strategies Train and guide local hosts, property managers, and housekeeping teams on home systems and operations Case Management Triage and resolve maintenance issues in a timely manner Source parts and manage inventory systematically Manage work orders, track progress on platforms like Salesforce Develop home maintenance and repair plans for complex cases Coordinate with trip planning for reservation awareness Maintain dynamic communication with stakeholders Vendor Management Obtain and evaluate bids for maintenance, repairs, and renovation projects Negotiate contracts to secure competitive terms Evaluate vendor performance and research market alternatives Analyze service costs periodically Major Renovations / New Builds Develop and manage project plans and budgets Coordinate vendors and ensure project timelines and budgets are met Organize regular vendor touchpoints for project execution Home Acquisitions Kickoff project plans for new property acquisitions Arrange inspections and review reports to identify risks or required work Catalog and manage legal documents, HOA documents,



and closing documents Coordinate installation and setup of new properties New Home Systems Setup (Healthy Home Standards) Document maintenance history and residence profiles Maintain recurring maintenance and care requirements in Salesforce Vet and engage vendors for core care needs Develop annual home operation, maintenance, and improvement budgets with asset management Hard Skills Minimum 5 years residential maintenance management experience Project management, vendor management, and budget oversight Proficiency with Microsoft Office (Outlook, Excel, Power Point) Experience with Salesforce, CRMs, and project management tools like Asana Strong process optimization and analytical skills Ability to analyze and optimize maintenance processes Soft Skills Excellent written and verbal communication Strong stakeholder management skills Problem-solving and decision-making abilities Team player with a proactive, can-do attitude Flexible, adaptable, and able to thrive in ambiguous environments About The Candidate Experienced in residential maintenance management Comfortable working remotely across multiple time zones Fluent in English (Spanish or French a plus for LATAM) Holds valid passport and travel documentation as needed Driver’s license and comfort renting vehicles internationally Strong credit rating Why This Role Matters Ensures properties are maintained to the highest standards Protects and enhances asset value Supports investor satisfaction through operational excellence Provides systematic and efficient care across multiple international properties #J-18808-Ljbffr

📌 Residential maintenance manager - 64435032956 (México)
🏢 Somewhere
📍 México