Base: Mexico-Remote

Language: English and Spanish

Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and debugging, equipment usage training, after-sales problem solving, and equipment maintenance; Responsible for training clients on newly launched application solutions and product functions; Create application cases, technical documents, training materials, etc.; Assisting R&D;, Business, and Quality Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D; department, follow up on problem-solving progress, and promote continuous product optimization; Assist R&D; in testing new product software and hardware and new materials, and provide feedback on improvement suggestions; Support on-site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems; Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism; Based on customer feedback, propose reasonable improvement suggestions and opinions for products.
Job Description Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and debugging, equipment usage training, after-sales problem solving,



and equipment maintenance; Responsible for training clients on newly launched application solutions and product functions; Create application cases, technical documents, training materials, etc.; Assisting R&D;, Business, and Quality Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D; department, follow up on problem-solving progress, and promote continuous product optimization; Assist R&D; in testing new product software and hardware and new materials, and provide feedback on improvement suggestions; Support on-site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems; Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism; Based on customer feedback, propose reasonable improvement suggestions and opinions for products.
Job Requirements Dental‑related major or industry experience; basic computer hardware/software knowledge. Knowledge of equipment hardware/software to provide service support for dental products. Fluency in Japanese and English. No work experience required; good communication skills (listening, speaking, reading, writing). Proactive, responsible, analytical, quick learner, team player. Base location: Mexico. #J-18808-Ljbffr

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