15 sep
|
Clipboard
|
Xico
clipboard is seeking a worker operations team lead to coach a 200+ member team serving 400,000+ active professionals on our marketplace. You'll guide agents, give feedback, and ensure customer experience stays central while building a culture of learning.
you will monitor qa metrics above 90%, provide ongoing coaching, handle escalations, and work hands-on with zendesk, metabase, and amazon connect to optimize operations across est/pst aligned hours.
#j-18808-ljbffr
📌 Remote customer support team lead — coach & elevate performance (Xico)
🏢 Clipboard
📍 Xico