Seeking Experienced Software Development Advisors (L3) for Remote Projects in Mexico

We are looking for an experienced Software Development Advisor (L3) with at least 3 years of experience in production support, incident management, application troubleshooting, and code-level debugging. This role is adecuado for professionals who are comfortable working with Java or Python, Linux environments, CI/CD technologies, and complex production issues.

Key Responsibilities:

- Provide L3 support for complex production issues, including deep analysis, debugging, code-level fixes, and end-to-end validation.

- Investigate incidents and drive resolution with internal stakeholders and engineering teams.

- Act as an escalation point for complex support issues.

- Perform Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.

- Manage the incident lifecycle, including escalation, communication, tracking, and post-resolution activities.

- Ensure SLA/SLO commitments are met and reduce recurring incidents.

- Support SDLC operations, including compilation, builds, artifact management, and software distribution.

- Troubleshoot and maintain CI/CD pipelines, repositories, and build systems.

- Create and maintain CI/CD pipelines using tools such as Jenkins, Git Lab, or Azure Dev Ops.

- Support Linux-based infrastructure and automate repetitive operational tasks.

- Use scripting with Python, Java, Shell, or Perl for automation.

- Work with configuration and automation tools such as Ansible, Chef, or Puppet.

- Perform log analysis, monitoring, troubleshooting, and performance optimization using tools such as Splunk.

- Work with relational databases and SQL queries.

- Create technical documentation, runbooks, and code snippets for internal teams and clients.

- Identify opportunities to automate recurring issues and leverage AI tooling.

Technical Skills Required:





- 3+ years of experience in Software Development / Production Support.

- Strong coding and debugging skills in Java or Python.

- Experience with Linux environments.

- Experience in L3 Production Support and Incident Management.

- Strong knowledge of SDLC.

- Experience with Git, Git Lab, SVN, CVS, Maven, Docker, and Jenkins.

- Experience with CI/CD pipelines.

- Knowledge of Kubernetes.

- Experience with Splunk for log analysis and troubleshooting.

- Experience with relational databases such as Oracle, DB2, MS SQL, or Sybase.

- Strong SQL knowledge.

- Experience with application servers/middleware such as Apache and Tomcat.

- Knowledge of job scheduling tools such as Autosys or CRON.

- Experience with automation and configuration management tools such as Ansible, Chef, or Puppet.

- React experience is considered an advantage.

Qualifications:

- Bachelor's degree or equivalent experience in Technology, Computer Science, Engineering, or a related field.

- Advanced English.

- Strong client-facing communication and stakeholder management skills.

- Excellent problem-solving and analytical abilities.

- Proactive attitude and willingness to automate and improve recurring support processes.

- Ability to work in a support environment with shifts, including bank holidays.

- Strong communication, empathy, commitment, and leadership skills.

Location & Schedule:

- Remote position within Mexico.

- Preferred candidates located in Mexico City or Guadalajara.

- Monday to Friday, 09:00 – 18:00.

- Remote model; hybrid availability is preferred, with expected onsite attendance of 1 day per week in Mexico City or Guadalajara.

- Project duration: 32 months.

Benefits:

- Attractive Salary + Premium Benefits

- Performance bonuses, grocery coupons, and savings are found.

- Aguinaldo, premium vacations, and vacations paid

- SGMM Medical insurance, family, and Life insurance.

Candidates should include their compensation expectations and an English resume when applying.

Interested? Apply now!

📌 Software Development Advisor2849 (México)
🏢 Xideral
📍 México