Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico.

Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

Description

This position is responsible for the accurate billing in the customer accounts and the timely follow up, collection and cash application of the open accounts receivable balances for freight, switching, demurrages and miscellaneous revenues and car repair. This position is also responsible for processing customer claims, application of credit notes, issuance of aging reports, collections forecast, credit analysis, investigation and clarification of unidentified bank deposits received in CPKC bank accounts.

This role works closely with stakeholders across the U.S., Mexico, and Canada while demonstrating strong analytical skills, attention to detail, accountability, and alignment with company values; minimal travel may be required.

Accountabilities

- Manage assigned customer portfolio by monitoring aging balances, open invoices, unapplied cash, credits, deductions, and past-due accounts. Perform timely collection activities through customer calls, emails, statements, and follow-ups to reduce past-due balances and improve cash flow.
- Maintain accurate and complete collection notes, dispute status, customer communications, and follow-up actions within the applicable systems.
- Escalate high-risk accounts, unresolved disputes, non-payment issues, and process breakdowns to leadership or appropriate business partners in a timely manner.
- Coordinate with Sales, Operations, Customer Service, Pricing, Revenue Accounting, and other internal teams to resolve billing discrepancies and customer concerns.
- Analyze customer disputes to determine validity, financial impact, root cause, and required corrective action.
- Partner with Cash Application teams to investigate unapplied payments, short payments,



overpayments, duplicate payments, and payment allocation issues.
- Assist with internal and external audit requests by providing invoice support, account analysis, transaction details, and evidence of collection activity.
- Protect CPKC’s financial position, as well as investigate and resolve discrepancies or disputes by coordinating with other departments
- Ensure all process documentation is followed.
- Achieve the objectives and goals established by the organization, while maintaining a high level of productivity and efficiency.
- Establish and maintain collaborative relationships with internal and external teams to gather relevant information and resolve root cause issues.
- Support other NSC departments as required for analysis, workload support and special projects.
- Understand data tables and the company billing and receivables processes to desegregate the information and analyze the data to discover system issues or enhance collection performance.
- Combines data from diverse sources and visualize it to provide insights not previously discovered.
- Support the analysis of large and complex data sets, solve complex problems while identifying unexpected errors occurring, the associated root cause, and potential fixes to limit customer impact while ensuring financial reporting integrity over freight and accessorial revenue.
- Receives instruction, guidance, and direction from others. Assists in developing new procedures or uses existing procedures to solve routine or standard problems. Contributes to department objectives and outcomes as guided.

- Self-monitors to ensure quality performance and productivity over key tasks.
- Exemplify CPKC Vision, Values, and Culture in each interaction with team, clients, and stakeholders while working closely with stakeholders in USA, Mexico,



and Canada.

Required

Idóneo Candidate Qualifications

- College Degree (Accounting preferable).
- At least 3 years of working as a consultant managing and handling complex datasets.
- Familiarity with Tax Requirements (CFDI).
- Bilingual English and Spanish.

Preferred

- 2 to 3 years of relevant professional experience, or an equivalent combination of education and experience, with demonstrated experience in the following skills:
- Cleansing, preparing, analyzing, and exploring data
- Understanding basic accounting principles, financial reporting, reconciliations, and internal controls
- Communicating findings clearly through written summaries, presentations, and stakeholder discussions
- Applying domain knowledge in billing, collections, revenue, or finance-related processes
- Taking a solution-oriented approach to problem-solving.
- Ability to manage multiple sets of priorities and deliverables in a fast-paced environment.
- Strong facilitation, active listening, and interpersonal skills

Working Conditions

- This position has a regular full-time schedule with a normal work week of Monday through Friday. There may be a need for occasional work after hours or weekends.
- This position may require minimal travel up to 10% of the time.

We Offer

- Complete health and welfare benefits package
- Competitive salary
- Incentive plan
- Vacation plan

EEO Statement

We value a culturally diverse workforce and are proud to be an equal opportunity employer while providing reasonable accommodations for all employees. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex gender identity, sexual orientation, national origin, disability status, or any other legally protected basis, in accordance with applicable law. The talent selection process for vacant positions at CPKC is governed by the principles established in its Labor Equality and Non-Discrimination Policy and applies to all applicants internal and external alike.

In addition, clinical tests and background check are not part of the final decision-making process during selection.

📌 Analista de Gestión de Cuentas por Cobrar / Analyst, Billing & Receivables (Monterrey)
🏢 CPKC
📍 Monterrey