We’re hiring: Client Experience Specialist

We’re looking for someone who genuinely enjoys helping people, solving problems, and having conversations with customers.

At Memory Ventures, this role is about more than just answering emails or closing tickets. We want someone who can listen to a customer, understand what they actually need, figure out the best solution, and make sure they leave the conversation feeling taken care of.

You’ll also have opportunities to recommend products and services when they make sense for the customer. We’re not looking for someone who pushes a sale just to hit a number. We’re looking for someone who knows how to recognize a need and have a natural sales conversation around it.

What you’ll be doing:

- Providing customer support through email, chat, and phone
- Helping customers troubleshoot issues and finding solutions
- Understanding customer needs and recommending the right products or services
- Following up and taking ownership of customer issues through resolution
- Keeping customer interactions and notes organized in our CRM/helpdesk system
- Working with other teams when additional support is needed
- Working toward customer satisfaction and sales goals
- Looking for ways to improve the customer experience along the way

What we’re looking for:

- 1–2 years of customer service experience
- At least 1 year of sales experience, preferably in retail, upselling,



inbound sales, or a call center
- Strong written and verbal communication skills
- Someone who can stay calm and solution-focused when things get difficult
- Good judgment and the ability to figure out the right approach for different situations
- Comfortable switching between customer service and sales conversations
- Organized and able to manage multiple priorities
- Comfortable working with KPIs and sales goals
- Someone who takes initiative and can work independently
- Experience with a CRM, helpdesk, ticketing system, or similar platform

The kind of person who will do well on our team: You care about how people are treated.

You don't need to have every answer right away, but you know how to find one.

You take ownership instead of passing problems along.

You’re comfortable receiving feedback, learning as you go, and adjusting when something can be done better.

And you’re someone who can work independently while still being a good teammate.

A few details:

Schedule: 9:00 AM–5:30 PM EST

Salary: $1,000/month

Work setup: Remote

You’ll need a reliable internet connection and a dependable work-from-home setup, including a backup plan for unexpected internet or power issues.

If this sounds like the kind of role and team you’d enjoy being part of, we’d love to hear from you.

📌 Customer Experience Specialist (México)
🏢 Memory Ventures
📍 México