Desktop Support Specialist

Location:Guadalajara, MX (Onsite) one day onsite in a week

Client-Google

Long term contract

We are seeking a detail-oriented Specialist to manage daily deal triage, quote validations, and cross-functional deal approvals. This role serves as a key liaison between Sales, Legal, and Product teams to resolve deal blockers while documenting operational workflows for a Q4 transition to the central Deal Pricing organization.

Technical Proficiency

- CRM & Helpdesk Tools: Strong proficiency in Salesforce and Vector.
- - Collaboration Suites: Google Workspace (Docs, Slides, Drive).
- - Spreadsheet Analytics: Advanced skills in Google Sheets and Microsoft Excel (data modeling, quote analysis).

- Experience & Qualifications

- Experience: 2–4 years in Sales Operations, Deal Desk, Commercial Finance, or Contract Administration.
- - Project-Specific Knowledge: Basic understanding of Enterprise Software licensing models, cloud service discount structures, and standard compliance frameworks.

- Key Responsibilities

- Deal Triage:



Review and triage incoming deal approval requests and helpdesk tickets via Salesforce/Vector for completeness and accuracy.
- - Policy Compliance: Validate commercial quotes against established pricing guidelines, approval matrices, and discount thresholds.
- - Quote Assistance: Help sales reps build initial deal structures, generate quotes, and secure necessary pre-approvals.
- - Stakeholder Coordination: Act as the operational hub between Sales, Legal, and Product Management to unblock high-priority deals.
- - Operational Transition: Maintain strict SLA turnarounds and document end-to-end process workflows ahead of the Q4 handover to the central Deal Pricing team.

- Required Qualifications & Skills

- Domain Expertise: Demonstrated experience supporting Deal Desk, Sales Ops, or Commercial Product Operations.
- - Commercial Acumen: Familiarity with non-standard deal terms, cloud licensing, and tier-based discount structures.
- - Cross-Functional Communication: Excellent interpersonal and stake

📌 Desktop Support Specialist Guadalajara, MX ::: one day onsite in a week
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