We are looking for an experienced and detail-oriented HR Operations Specialist to support and execute core People Operations activities throughout the employee lifecycle.

This is a hands-on operational role focused on ensuring the accurate and timely execution of HR processes, including employee data administration, payroll inputs and coordination, benefits, compliance, onboarding, offboarding, and internal movements. The role will work closely with internal stakeholders and external vendors to ensure reliable service delivery while identifying opportunities to streamline processes through automation, AI tools, and data-driven insights.

What You’ll Do:

- Support the monthly payroll cycle by preparing, validating, and submitting payroll inputs, including employee movements, variable compensation, absences, deductions, and benefits-related information.
- Coordinate with external payroll vendors and internal stakeholders to ensure payroll data is complete, accurate, and submitted on time.
- Respond to employee inquiries related to payroll, benefits, HR documentation, and employee records, escalating complex matters when needed.
- Maintain accurate employee records, personnel files, and HR system data, ensuring confidentiality, data integrity, and compliance with internal policies.
- Execute employee lifecycle processes, including onboarding, offboarding, probation follow-up, internal transfers, and position or department changes.
- Prepare and manage employment-related documentation, ensuring required records are complete and properly maintained.
- Support benefits administration, including employee enrollments, changes, vendor coordination, and issue resolution.
- Assist with compliance-related activities, including audits, reporting, documentation reviews, and the tracking of labor, tax, social security, IMSS,



and INFONAVIT requirements.
- Monitor HR Operations workflows, identify recurring issues or inefficiencies, and propose practical improvements.
- Support the implementation of standardized processes, automation initiatives, AI-enabled tools, and HRIS enhancements to improve operational efficiency and employee experience.
- Partner with Talent Acquisition, Finance, HR Business Partners, and other stakeholders to ensure employee information and lifecycle changes are processed accurately.
- Provide operational support for HR projects, including system implementations, policy updates, internal audits, and employee engagement initiatives.

What We’re Looking For:

- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- At least 3 years of experience in HR Operations, People Operations, payroll administration, or a similar operational role.
- Experience supporting payroll processes in Mexico, including payroll input preparation, validation, vendor coordination, and employee query management.
- Working knowledge of Mexican labor law, tax regulations, social security, IMSS, INFONAVIT, and payroll-related compliance requirements.
- Experience managing employee records, lifecycle processes, benefits administration, and HR documentation.
- Strong organizational skills and high attention to detail, with the ability to manage recurring processes and deadlines effectively.
- Ability to handle sensitive and confidential employee information with discretion.
- Practical experience using HRIS platforms, spreadsheets, workflow automation, AI tools, data analysis, or document-processing solutions.
- A proactive, service-oriented, and solution-focused mindset.
- Strong communication and stakeholder coordination skills.
- Advanced English proficiency; Portuguese is a plus.

📌 HR Operations Specialist (Ciudad de México)
🏢 SHEIN
📍 Ciudad de México