Position: Networking Services Team Leader

Location: Puebla

Position Objective

Lead the operation and evolution of managed network services, promote our culture of operational continuity and maximum availability (Zero Outage), focused on outage prevention, service resilience, and continuous improvement of network operations; additionally, contribute to the development of the service portfolio, participate in presenting solutions to existing and prospective clients, and drive the use of automation, AIOps, and AI to improve operational efficiency and enhance the customer value proposition.

Key Responsibilities

- Lead the day-to-day operation of the network team and ensure service continuity across LAN, WAN, wireless, security, and enterprise connectivity environments, maintaining a strong focus on availability, quality, and operational compliance.
- Foster a service culture based on continuous availability, incident prevention, operational resilience, and continuous improvement, ensuring a reliable experience for both internal and external customers.
- Facilitate the management of major incidents, problems, and changes, acting as an escalation point and ensuring service restoration, root cause analysis, effective communication, and recurrence reduction.
- Define, maintain, and improve operational procedures, technical standards, runbooks, change controls, and continuous improvement practices for the delivery of managed network services.
- Develop and evolve the network services portfolio by identifying market and customer needs, detecting opportunities for improvement or expansion, and structuring value propositions aligned with business outcomes, resilience, security, and operational efficiency.
- Translate the technical capabilities of network operations into clear and marketable service offerings, avoiding approaches focused solely on technical features and emphasizing customer benefits such as operational continuity, risk reduction, predictability, and scalability.
- Participate in the presentation of services and solutions to current clients and new prospects, adapting the message according to the audience (executive, technical, or business) and clearly communicating the value, scope, differentiators, operating model, and service benefits.
- Support pre-sales / technical consulting activities, including discovery, needs assessment, requirements gathering, solution design, technical proposals, objection handling, and transition to onboarding or implementation.
- Collaborate with sales, pre-sales, architecture, operations, and vendors to build strong and consistent proposals aligned with the organization’s presente delivery capabilities and business strategy.
- Drive the adoption of automation, advanced analytics,



and AI/AIOps capabilities to improve monitoring, event correlation, anomaly detection, root cause diagnosis, failure prediction, and automated remediation where applicable.
- Develop the technical team through mentoring, coaching, continuous training, and exposure to new capabilities such as automation, APIs, observability, and AI applied to network operations.

Required Technical Capabilities

A. Networks and Service Operations

- Strong command of enterprise networking and managed services across LAN, WAN, WLAN, VPN, routing, switching, perimeter security, and advanced troubleshooting environments.
- Experience in monitoring, observability, service assurance, capacity management, and network infrastructure performance analysis.
- Practical knowledge of modern architectures such as SD-WAN, SD-Access, network virtualization, and hybrid environments.

B.

Service

Management and Technical Pre-Sales

- Ability to structure and communicate managed services from both a technical and business perspective, with clarity on scope, benefits, differentiators, service levels, and customer experience.
- Ability to participate in customer-facing sessions, translating requirements into feasible solutions and executive or technical-commercial presentations.

C. Automation and AI Skills

- Knowledge of network automation using Python, APIs, JSON, controllers, or equivalent tools to standardize changes, reduce manual errors, and scale operations.
- Understanding of AIOps and how AI applied to operations can support alert correlation, anomaly detection, root cause analysis, failure prediction, capacity planning, and automated remediation.
- Ability to assess and leverage AI tools in networking, including telemetry-based analytics, intelligent automation, AI-powered assistants, and more autonomous workflows for operations and support.

· Strong ability to identify AI use cases with meaningful operational impact, prioritizing efficiency gains, reduced operational noise, improved MTTR, and enhanced customer experience Soft Skills / Leadership Capabilities

- Executive and technical communication: ability to present services, results, proposals, and status updates to clients, prospects, leadership, and internal stakeholders, adapting the message to the audience’s technical level and interest.
- Storytelling and value orientation:



ability to explain services not only from a technology perspective, but also in terms of business impact, linking the solution to operational continuity, security, productivity, and growth.
- Consultative and commercial profile: ability to understand customer needs, identify opportunities, build trust, and participate in conversations related to growth, renewals, expansion, or new business opportunities.
- Portfolio development and strategic vision: ability to identify trends, service maturity, portfolio gaps, and opportunities to evolve the managed services portfolio.
- Technical team leadership: ability to coordinate, develop, and motivate the team, foster accountability, and maintain focus on quality, continuous improvement, and customer service.
- Stakeholder management: ability to align interests among clients, operations, pre-sales, sales, vendors, and leadership, enabling clear decisions and consistent execution.
- Continuous learning and technology adoption: openness to incorporating new practices in automation, AI, and modern operations, promoting constant evolution of both the team and the service offering.

Requirements / Experience

- Solid experience in enterprise network operations and technical team leadership in support, NOC, or managed services environments.
- Desired experience participating in client presentations, service review meetings, technical workshops, or pre-sales and solution proposal activities.
- Desirable experience in the definition, evolution, or packaging of services within a managed services portfolio, with a focus on differentiation and business value.
- Desirable exposure to AI/AIOps tools or initiatives, network automation, advanced telemetry, or operational analytics.

T-Systems is proud to be an equal opportunity and affirmative action employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sex stereotypes, age, disability status, or other applicable legally protected characteristics. Thus, HIV or pregnancy testing are not required in any evaluation or hiring process within T-Systems Mexico.

It is also important to mention that T-Systems has an anti-bribery management system, and all employees are committed to understanding and complying with it.We also believe that change brings new opportunities for development and innovation. People who are prepared to perform at their best under such conditions will excel and create something new. Precisely for this reason, we provide our employees with unique opportunities for further development, whether in technical or managerial careers.

📌 Networking Services Team Leader (Heroica Puebla de Zaragoza)
🏢 Deutsche Telekom
📍 Heroica Puebla de Zaragoza