Order Management Director

We are seeking a senior leader to drive Order Management, Customer Service, and Service Delivery operations within a integral organization.

This role will be responsible for leading large teams, delivering service excellence, managing executive stakeholders, driving transformation initiatives, and ensuring operational performance across customer-facing processes.

Key Responsibilities

- Lead Order Management and Customer Service operations.
- Drive SLA, KPI, productivity, and customer experience performance.
- Manage executive stakeholder relationships across multiple functions and regions.
- Lead process standardization, automation, and continuous improvement initiatives.
- Drive governance, operational excellence, and business transformation programs.
- Develop high-performing teams and foster a culture of accountability and collaboration.
- Manage critical escalations and ensure timely resolution of customer and operational issues.

Ideal Profile




- 15+ years of leadership experience in Order Management, Customer Service, O2C, Service Delivery, Shared Services, or Global Business Services.
- Proven experience leading large teams in multinational environments.
- Strong background in operational transformation, process improvement, and automation.
- Experience managing senior stakeholders and complex regional or global operations.
- Strong analytical, communication, and people leadership skills.
- Experience with SAP, Oracle, Salesforce, or similar enterprise platforms.
- Fluent English required.

Preferred Background

We are particularly interested in leaders coming from:

- General Business Services (GBS)
- Shared Services
- Order-to-Cash (O2C)
- Customer Service Operations
- Service Delivery
- Business Process Transformation
- Customer Operations

📌 Order Management Director (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes