We are seeking an experienced Customer Service Manager to lead customer-facing operations and drive excellence in service performance, demand coordination, and cross-functional collaboration.
This role is responsible for ensuring a high level of customer satisfaction while supporting operational efficiency and business objectives.QualificationsBachelor's Degree required.Minimum 5 years of experience in Customer Service, Demand Planning, Supply Chain, or a related field.At least 2 years of leadership experience managing teams.Advanced English proficiency.Previous experience within the wire harness manufacturing industry is required.Key SkillsStrong background in Customer Service and demand management processes.Experience working with ERP systems and advanced Microsoft Excel.Excellent analytical, organizational, and problem-solving skills.Strong communication and relationship-building abilities.Proven leadership experience with a focus on coaching and team development.Results-driven mindset with a commitment to continuous improvement.Main ResponsibilitiesLead and develop a customer service team to ensure outstanding customer support and responsiveness.Coordinate customer demand requirements and collaborate with cross-functional teams to ensure alignment with business objectives.Monitor service performance metrics and drive initiatives to improve delivery and customer satisfaction.Manage customer escalations and facilitate timely resolution of issues.Support inventory optimization and demand fluctuations through effective planning and communication.Partner with operations, production, logistics, and commercial teams to ensure seamless execution of customer requirements.Contribute to process improvement initiatives that enhance operational efficiency and customer experience.What We Are Looking ForA proactive leader with strong customer focus, excellent communication skills, and the ability to build collaborative relationships across the organization.
The idóneo candidate thrives in a fast-paced manufacturing environment and has a proven track record of delivering results while leading high-performing teams.Industry: Manufacturing / Wire HarnessLanguage Requirement: Advanced EnglishApply confidentially to be considered for this leadership opportunity.

📌 Customer Service Manager (Ciudad Juárez)
🏢 Empresa reconocida
📍 Ciudad Juárez