Project Analyst, Contact Center SolutionsDate: Sep 11, ****Location: ME, Monterrey, Onsite, Mexico, LATAMFull time, Monterrey, MexicoThis key position is responsible for providing project support and assist in post-project data gathering and analysis for Contact Center technology initiatives at the individual account, regional, and divisional level.
Responsibilities include implementation support, assisting with analyzing and proposing actions that will improve Contact Center technology performance and optimization, and documenting return on investment.Typical projects may include (but not limited to):Contact Center technology implementation test case coordination and activities for testingDocumentation maintenance and version controlAssist Speech managers with project designed to enhance the customer experience via speech technologyCreate and manage a testing plan that encompasses all data and/or process elements for all user requirementsEscalate errors or anomalies to project team and/or appropriate resources for support; retest and report as neededContribute to account assessments and account strategyPartner with appropriate resources to provide data gathering and analysis for real time and historical reportingAbout youPrior experience in data reporting, analytical work, or other similar fieldDemonstrated skills in word processing, spreadsheets and presentation software, Microsoft OfficeManage and coordinate multiple initiatives simultaneously that often represent competing prioritiesCapable of identifying customer needs – Listening to information, asking probing questions, applying knowledge,



associating solutionsExecution focus and a results orientation, able to translate strategy into specific goals, tactics, action plans and deliverablesExcellent verbal and written communication skills in EnglishWhat we offer youAt BCD Travel, we work with highly motivated and passionate people.
We value open communication, collaboration, and a flexible work-life balance.
We offer unique, often global, experiences that empower you to develop and grow within the organization.
Sustainability and helping others is also high on our list.
We make a difference through charitable activities in our communities across the globe.Versátil working hours and work-from-home or remote opportunitiesOpportunities to grow your skillset and careerGenerous vacation days so you can rest and rechargeA compensation package that feels fair to you, including mental, physical, and financial wellbeing toolsTravel industry professional perks and discountsAn inclusive work environment where diversity is celebratedAbout usBCD Travel helps companies travel smart and achieve more.
We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel.
Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel.
BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel.
In ****, BCD achieved US$22.9 billion in sales.
For more information, visit dedicated to building a diverse, inclusive and authentic workplace.
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📌 Project Analyst, Contact Center Solutions (Monterrey)
🏢 Bcd
📍 Monterrey