PURPOSE

This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.ESSENTIAL DUTIES & RESPONSIBILITIES

Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to:

WEXNETSpeedShipUPS.comWorldShipShipRush

Provide first line technical support via phone, e-mail and/or a desktop support application.Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk,



etc.Troubleshoot basic hardware issues.Test bug fixes and enhancements.Redirect or escal problems as appropriate.Respond to inquiries in a timely manner, adhering to procedure and protocol.REQUIRED KNOWLEDGE/SKILLS/ABILITIES

MS Office to include Excel, Word, Outlook.Computer hardware and software.Adaptable.Attention to detail.Good communication skills, both verbal and written.Excellent collaboration skills.Time management skills.Ability to prioritize.QUALIFICATIONS

Bachelor’s degree.0 – 2 years of relevant experience.PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment: Job is typically performed in a general office environment.Physical Requirements

NP Not PresentO Occasional (Up to 25% of time)F Frequent (26%-74% of time)C Constant (75% or more of time)

#J-18808-Ljbffr

📌 Technical Support Specialist (Ciudad de México)
🏢 Wwex Group
📍 Ciudad de México