- What is the job about?
- Your main responsibilities:
- Create and manage tickets (RFI, RFQ, OEW) and process offers in line with company guidelines.
- Enter and maintain accurate customer data and orders in SAP CRM, ensuring executable order entry.
- Manage order changes and coordinate with internal stakeholders (Sales, Finance, Supply Chain) for resolution.
- Track and follow up on offers and customer interactions within defined SLAs.
- Provide pricing, delivery information, and order/delivery status updates to customers.
- Record and handle customer complaints, returns, and support supply chain issue resolution.
- Promote digital tools and support ad hoc tasks related to pricing, master data, and workflow processes.
- Your background

We imagine that you have:
- Vocational certificate, Associate’s or Bachelor’s degree, or equivalent work experience (2-3 years minimum).
- Proven experience in Customer Service with strong administrative and organizational skills.
- Knowledge of business structure, products, and market needs to deliver a customer-centric experience.




- Excellent communication and relationship-building skills with internal and external stakeholders.
- Strong written and spoken English proficiency.
- What’s in it for you?

What are your goals? Here at Grundfos it’s our mission to enable you develop and fulfil your aspirations, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale general projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.

In addition, your day-to-day benefits include:
- Home office possibility and equipment; up to 3 days’ paid leave for volunteering.
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
- Long-term career developmen

📌 Cssc Front Line Representative (Ciudad Apodaca)
🏢 Grundfos
📍 Ciudad Apodaca