SupportZebra is seeking a proactive Support Team Lead to guide a team of Specialists delivering timely, accurate, and empathetic assistance across ecommerce platforms. You will drive customer outcomes, implement processes, and partner with product and engineering to reduce friction in the user journey.
You will coach the team, monitor KPIs (CSAT, FRT, SLA), manage workloads, and promote knowledge base improvements and automation.
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📌 SaaS Support Team Lead — Drive Customer Delight & Ops (Centro)
🏢 SupportZebra
📍 Centro
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