DescriptionPosition Type: Full-TimeWorking Hours: Saturday–Sunday: 10:00 AM–7:00 PM Monday 5:00 PM–9:00 PM Tuesday–Friday: 4:00 PM–9:00 PM Eastern Daylight TimeSalary rate: $6-$8Job Responsibilities:- Provide weekend intake coverage by handling a high volume of inbound and outbound calls.- Guide families through a step-by-step, decision-tree intake form.- Gather and accurately document patient and family information in Lumary.- Explain intake requirements and next steps clearly and compassionately.- Follow up with families after the initial intake to obtain missing documentation, including:- Referrals- Diagnosis paperwork- Insurance information- Other required intake documents- Develop positive, professional relationships with families and serve as a reliable point of contact throughout the intake process.- Process intake-related faxes by uploading documents to the correct patient profile.- Send fax requests for missing documentation when necessary.- Maintain accurate, organized, and HIPAA-compliant patient records.- Escalate complex intake concerns or cases according to established procedures.- Complete assigned tasks independently while following company workflows and documentation standards.Requirements- At least 1 year of previous experience in ABA services, healthcare, behavioral health, or patient intake.- Experience handling phone-intensive responsibilities involving both inbound and outbound calls.- Familiarity using Lumary and Salesforce is preferred- Strong experience communicating with families, patients, or caregivers.- Ability to communicate with compassion, patience, professionalism, and care.- Ability to follow structured intake forms and decision-tree workflows with minimal supervision.- Excellent verbal and written communication skills.- Ability to manage follow-ups and maintain organized patient records.- Professional demeanor when handling sensitive and patient-facing interactions.- Availability to provide weekend coverage.- Experience collecting referrals, diagnosis documents,



and insurance information.Basic Requirements- Must speak and write English clearly and professionally.- Must have relevant work experience.- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).- Must be available to attend video meetings with camera on when required.Technical Requirements- Computer: Reliable laptop or desktop computer.- Internet: Stable high-speed internet connection (minimum 25 Mbps).- Audio: Noise-canceling headset.- Video: Working webcam for virtual meetings.- Workspace: Quiet and professional work environment.Benefits- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

📌 Bilingual Intake Coordinator (Zamora de Hidalgo)
🏢 Winning Assistants
📍 Zamora de Hidalgo