Work Model: Hybrid, with 2–3 days per week in the officeRequired Experience: 11–15 yearsLevel: P5Role SummarySeeking an experienced CX Consultant to lead Customer Experience transformation initiatives and drive the design implementation and optimization of customercentric solutions across Salesforce platforms. The candidate will work closely with business stakeholders architects and delivery teams to translate business goals into scalable CX solutions that improve customer satisfaction engagement and operational efficiency.Key ResponsibilitiesLead CX discovery workshops and requirements gathering sessions with business stakeholdersAnalyze customer journeys and identify opportunities for experience improvementDefine business processes functional requirements and solution roadmapsDesign and recommend Salesforcebased CX solutions across Sales Service Marketing Experience and Data platformsCollaborate with architects developers and project teams to ensure successful solution deliveryDrive stakeholder alignment change management and user adoption initiativesSupport testing training deployment and postimplementation optimization activitiesProvide consulting expertise during presales solutioning and transformation engagementsRequired SkillsStrong experience in Customer Experience CX consulting and digital transformation programsDeep understanding of CRM and customer engagement processesHandson expertise in Salesforce ecosystem and multicloud implementationsExperience in customer journey mapping business process design and requirements managementStrong stakeholder management and executive communication skillsAbility to bridge business and technology teams effectivelyExperience working in integral and crossfunctional delivery environmentsPreferred QualificationsExperience in Manufacturing Automotive Consumer Goods Retail or similar industriesExposure to Customer Data Platforms Personalization AI and Analytics solutionsExperience leading largescale transformation programs across multiple geographiesEducational QualificationBachelors Degree in Engineering Business Management Information Systems or related field#J-18808-Ljbffr

📌 Cx Consultant (San Pedro Garza García)
🏢 Scalable Systems
📍 San Pedro Garza García