About the CompanyJoin CMA CGM, a general leader in shipping and logistics, and become part of a dynamic team committed to delivering exceptional customer experiences.About the RoleAs a Customer Care Manager, you will lead and coordinate customer care activities, ensuring outstanding service delivery while driving operational excellence and continuous improvement.
This role plays a key part in strengthening customer relationships and supporting business growth.Responsibilities- Lead and coordinate Customer Care operations- Monitor service performance and customer satisfaction KPIs- Drive process optimization and operational excellence- Support digital transformation and deployment of new tools- Develop and coach team members to achieve their full potential- Ensure compliance with global procedures and standardsQualifications- Strong leadership and people management skills- Experience in Customer Service, Booking, Logistics, Supply Chain, or Shipping Operations- Ability to analyze data, monitor KPIs,



and implement action plans to improve performance- Experience leading process improvements, projects, and new tool implementations- Excellent communication and stakeholder management skills- Advanced English communication skills- Strategic mindset with a customer-centric approachRequired Skills- Strong leadership and people management skills- Experience in Customer Service, Booking, Logistics, Supply Chain, or Shipping Operations- Ability to analyze data, monitor KPIs, and implement action plans to improve performance- Experience leading process improvements, projects, and new tool implementations- Excellent communication and stakeholder management skills- Advanced English communication skills- Strategic mindset with a customer-centric approachPreferred Skills- Experience leading process improvements, projects, and new tool implementationsEqual Opportunity StatementCMA CGM is committed to diversity and inclusivity in the workplace.

📌 Senior Manager Customer Care (Xico)
🏢 Cma Cgm
📍 Xico