At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

Description

About the role

The CSR’s main objective is to efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering support and answering inquiries via the phone, chat and email.

Responsibilities: Provide Customer Service, answer incoming customer calls, contact customers or any other party when required, listen and identify the root cause of a case, interact with the customer on the telephone, through online networks, and/or mail, and resolve the problem accordingly. Meet established individual and team performance targets, which include customer service while having a first call resolution mindset, solutioning with a sales approach, productivity quality standards and any other the business deems necessary, keep updated knowledge of accounts policies and products, maintain adequate proficiency in products and platforms supported,



read and ensure understanding of new or actualized policies, procedures and products.
Communicate with the supervisor, team members and other teams regarding problems,solutions and trends, keep account information confidential, protect it from unauthorized use, ensure it remains in, account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited), document all cases. Log accurate and meaningful information of each call in the account’s system; according to established procedures and policies, to perform any other tasks, duties, or services requested by his/her immediate superior. Skills:

Skills:
- Proactivity.
- Fast learning ability.
- Ability to work under pressure.
- Customer Service Orientation.
- Excellent communication skills.
- Adaptability to change.
- Problem-solving and Decision Making Skills.
- Demonstrated ability to establish priorities wi

📌 Mobile Solutions Specialist (Ciudad de México)
🏢 Telus Digital
📍 Ciudad de México