We are looking for an IT Helpdesk / Desktop Support professional to provide Level I and some Level II technical support to end users.
The candidate will troubleshoot hardware, software, Windows, mobile devices, printers, and basic network issues.Fluent Spanish and English is required.Key Responsibilities- Provide Level I/II technical support via phone, chat, email, and in person.
- Install, configure, maintain, and troubleshoot computers, laptops, mobile devices, printers, and software.
- Troubleshoot Windows 11, Microsoft Office, hardware, and basic networking issues.
- Manage and update tickets using ServiceNow or other ITSM/ticketing systems.
- Maintain IT hardware/software inventory and documentation.
- Support users during meetings, events, and technology projects.




- Provide end-user training and explain technical issues in simple terms.
- Escalate complex issues when required.Required Skills- 3–5 years of IT Helpdesk / Desktop Support experience- Fluent Spanish and English- Windows ***** support- Computer hardware & software troubleshooting- Microsoft Office support- Mobile device configuration/support- Printer configuration- Basic networking- Ticketing/ITSM systems such as ServiceNow- Basic ITIL knowledge- Strong customer service and troubleshooting skills- Bachelor's degree or equivalent IT education/experience

📌 Information Technology Help Desk (Lagos de Moreno)
🏢 Triumphs of Talent
📍 Lagos de Moreno