Seasonal Customer Service RepresentativeCustomer Service Representative (Temporary Seasonal Position)We are seeking fully bilingual Customer Service Representatives to support our peak season operations.
The idóneo candidate will deliver exceptional customer experiences by handling customer communications, resolving inquiries, and providing accurate information while maintaining a high level of professionalism.Key ResponsibilitiesHandle customer inquiries via phone in both English and Spanish.Provide accurate information regarding products, services, orders, and account-related issues.Investigate and resolve customer concerns in a timely manner.Document customer interactions and maintain detailed records in company systems.Meet quality, productivity,



and customer satisfaction goals.Follow established procedures and escalation processes.Collaborate with team members and supervisors to ensure excellent service delivery.Required QualificationsFully bilingual in English and Spanish (written and spoken).
Excellent verbal communication and active listening skills.Ability to work in a fast-paced, customer-focused environment.Strong problem-solving and organizational skills.Basic computer proficiency and ability to navigate multiple systems.Location: Zona Rio, Tijuana, BC (On-Site)Assignment Period: September/October **** through January 29, ****Schedule: Monday through Friday, 7:00 AM - 5:00 PMAssessment RequirementsTyping Test: Minimum 25 WPM (Test score must be provided as part of the candidate submission process)Successful completion of a medical examinationSuccessful completion of a drug screening testCandidates must meet all pre-employment screening requirements prior to their start date.
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📌 Seasonal Customer Service Representative (Tijuana)
🏢 North American Production Sharing
📍 Tijuana